Shipping policy

Shipping Policy

At Keen Cosmetic, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed on weekends or public holidays.

• During promotional events, holidays, or periods of high demand, processing times may be slightly extended.

Shipping & Delivery

Shipping charges are calculated and displayed during checkout.

Estimated Delivery Times

• Standard Shipping: 3–5 business days (Pakistan)

• Express Shipping: 1–3 business days (Available in selected areas)

• International Shipping: Delivery times vary depending on the destination.

Delivery estimates are approximate and may be affected by courier operations, weather conditions, customs clearance, or other unforeseen circumstances.

International Orders

We ship to selected international destinations. International shipping costs are calculated at checkout.

Please note that customs duties, taxes, import fees, or VAT imposed by your country are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available) so you can monitor your shipment.

While we work with reliable courier partners, occasional delays caused by the shipping provider are beyond our control.

Shipping Restrictions

• We currently do not deliver to P.O. Boxes or APO/FPO addresses.

• Certain products or destinations may have shipping restrictions based on local regulations.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us immediately.

For damaged parcel claims, customers may be asked to provide:

• Order number

• Photos or videos of the unopened package

• Images of the damaged product and packaging

This information helps us resolve claims with our courier partners as quickly as possible.

Customs & Import Charges

International customers are responsible for any customs duties, taxes, or import charges applied by their country's authorities.

Returns & Exchanges

For information regarding returns, replacements, and refunds, please refer to our Refund & Return Policy.

Policy Updates

Keen Cosmetic reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page and become effective immediately after posting.

By placing an order through Keen Cosmetic, you acknowledge and agree to the terms outlined in this Shipping Policy.