Refund policy

Refund Policy

Keen Cosmetic Return & Exchange Policy

At Keen Cosmetic, customer satisfaction is our priority. We are committed to providing premium-quality fragrances, body mists, and skincare products. Please review our Return & Exchange Policy before making a purchase.

1. Return Window & Eligibility

You may request a return or replacement within 7 days of receiving your order.

To qualify for a return or replacement, the product must be:

In its original condition.
Unused or minimally tested.
Returned with its original packaging, labels, and accessories.
Free from intentional damage or misuse.

To start a return request, contact our customer support with your Order Number and reason for the request.

Email: keencosmeticofficial@gmail.com

2. Product-Specific Return & Replacement Policy

A. Perfumes (50ml & 100ml)

Eligible for Refund or Replacement (Terms & Conditions Apply).

Contact our customer support before returning any product.
Returns must be approved by a Keen Cosmetic representative.
Products sent without prior approval may not be accepted.
Returned items will undergo a quality inspection.

If the product is:

Unused and undamaged: Eligible for a full refund or replacement.
Used or damaged: A deduction may apply based on the product's condition. The remaining value may be refunded or offered as store credit or replacement where applicable.

B. Body Mists

Eligible for Replacement Only (Terms & Conditions Apply).

Products must be approved for return before shipping.
Returned body mists will be inspected upon arrival.
Unused products qualify for replacement.
Used or damaged products may receive a partial replacement value depending on the inspection.

C. Face Serums & Skincare Products

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or refunded.

Replacement is available only if:

You receive the wrong product.
The item arrives damaged.
The product is defective upon delivery.

Please report any issue within 48 hours of delivery with clear photos.

3. Shipping, Inspection & Refunds

Return Shipping

Customers are responsible for return shipping costs unless the incorrect or damaged product was sent by Keen Cosmetic.

Damaged or Incorrect Orders

If you receive a defective, damaged, or incorrect product, contact us immediately with supporting photos.

Once verified, Keen Cosmetic will cover the return shipping cost and provide a replacement or refund where applicable.

Refund Processing

Approved refunds are processed within 5–7 business days after the returned item passes inspection.

Refunds will be issued using the original payment method whenever possible.

Exchanges

For faster service, we recommend placing a new order after your return request has been approved.

4. Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used skincare products.
Gift Cards.
Clearance or Sale items.
Products damaged due to misuse or improper storage.

5. Important Information

Contacting customer support before returning any product is mandatory.
Products returned without approval may be refused.
Inspection results determine eligibility for refund or replacement.
Keen Cosmetic reserves the right to refuse returns that do not meet our policy requirements.
Keen Cosmetic may update this policy at any time without prior notice. Customers are encouraged to review this page before making a purchase.

By shopping with Keen Cosmetic, you acknowledge and agree to this Return & Refund Policy. Our goal is to provide a smooth, fair, and transparent shopping experience for every customer.

For any questions, please contact: