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General Questions
1. What products does Keen Cosmetic offer?
Keen Cosmetic offers a premium range of perfumes, body mists, and face serums designed to elevate your daily beauty and self-care routine.
2. Are your products authentic?
Yes. Every Keen Cosmetic product is carefully manufactured using quality ingredients and undergoes quality checks before reaching our customers.
3. Are your products cruelty-free?
Yes. We are committed to offering cruelty-free products and do not test our finished products on animals.
4. Are your products suitable for everyday use?
Yes. Our perfumes, body mists, and skincare products are formulated for regular use when used according to the instructions.
5. How can I contact customer support?
You can reach our support team through our Contact Us page, email, WhatsApp, or social media channels. We're here to help with any questions or concerns.
Orders & Shipping
1. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery times vary by location and generally arrive within 2–5 business days.
2. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available in selected areas. Availability will be displayed during checkout.
3. How can I track my order?
Once your order has been shipped, you'll receive tracking details via email or SMS (where available).
4. Can I change my shipping address after placing an order?
If your order has not been processed yet, please contact our customer support as soon as possible to request an address update.
5. Do you ship nationwide?
Yes. We deliver to most cities and regions across the country. Delivery availability may vary depending on your location.
Returns & Cancellations
1. Can I return my order?
Yes. Returns are accepted for damaged, defective, or incorrect products according to our return policy.
2. How do I request a return?
Simply contact our customer support with your order number and details about the issue. Our team will guide you through the return process.
3. Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Once shipped, cancellations may no longer be possible.
4. What if I receive a damaged product?
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
5. When will I receive my refund?
Approved refunds are processed using the original payment method or store policy. Processing times may vary depending on your payment provider.
Product & Usage
1. How should I apply perfume?
Spray perfume onto pulse points such as your wrists, neck, and behind your ears for the best performance.
2. What's the difference between perfume and body mist?
Perfumes contain a higher concentration of fragrance oils and generally last longer. Body mists offer a lighter, refreshing scent that's perfect for daily use.
3. How do I use a face serum?
After cleansing, apply 2–3 drops to your face and gently massage until absorbed. Follow with a moisturizer, and use sunscreen during the day.
4. How should I store my products?
Store products in a cool, dry place away from direct sunlight, heat, and moisture to maintain their quality.
5. Are your face serums suitable for all skin types?
Our serums are formulated for different skincare concerns. Please read each product description to choose the one that's best suited to your skin type.
Promotions & Discounts
1. How can I stay updated on promotions?
Subscribe to our newsletter and follow Keen Cosmetic on social media to receive updates on new arrivals, exclusive offers, and seasonal sales.
2. Can I use more than one discount code?
Only one discount code can usually be applied per order unless stated otherwise during a promotional campaign.
3. Why isn't my discount code working?
Please check that your code hasn't expired, meets the promotion requirements, and has been entered correctly. If the issue continues, contact our support team.
4. Do you offer discounts for first-time customers?
We occasionally offer welcome discounts and exclusive promotions for new customers. Check our homepage or subscribe to our newsletter for the latest offers.
5. How will I know about upcoming sales?
We'll announce upcoming sales through our website, email newsletter, and official social media pages, so you never miss a great deal.
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